FlexNet Solution Request FAQ

Have a question about FSR? Check here first.

There is no Account Name associated with the Solution. What do I do?: First look at the name listed in the Legacy Name field to determine what customer name should be used for a search. Then click the blank button at the end of the Account Name bar. Search for the customer name. Once you get the search results, choose the correct account. If you are unsure of which one to choose, contact the salesperson for the account or the primary MTS.
What does the Missing Information message "If Prop study PO is not waived, need customer PO for the PS" mean?: A document must be uploaded to the Attachments Tab under the document type Customer PO for PS.
What does the Missing Information message "Counties within design" mean?: This means that the state or region the customer is in has not been entered. Go to the Service Area tab, click Add, and select the applicable state or region.
What does the Missing Information message "Vertical Asset Data: Latitude and Longitude must be in signed degrees format (DDDdddd)" mean?: The latitude and longitude of the vertical asset data in the prop study has to be in signed degrees format. Go to the Vertical Assets Data tab and enter the correct information. If you do not know the tower information, contact the Network Manager or the primary MTS for the account. If there are multiple vertical assets, download the template and add all the assets there.

I cannot find the Vertical Assets Data tab.: Go to the Network Information Tab and make sure that Base Station (BTS) is selected in the combo box.

Do I have to enter each tower site in individually?: No. There is a Download Template button in the Vertical Assets Data tab. Click to download the template, fill it out, then click the Upload Vertical Assets button to upload the data.

I am a Sales Manager and I have received a request to waive a PSPO. What now?: Login to order.sensus.com and find the FlexNet Solution Request you need to approve. You should see a check box titled PSPO Waived?. If you do not, you do not have the correct permissions. If you do see the box, check it and click the approve icon.

I am a Distributor and I cannot find the correct account even though I am searching on the correct account name. What do I do?: The account may not be set up correctly with the right Parent relationship. Contact your salesperson to get the correct permissions updated.

Nothing loads properly when using Firefox as the browser. Why?: Make sure Firefox is updated with this link: https://support.mozilla.org/kb/update-firefox-latestversion. Once you have updated Firefox to the latest version, log out of order.sensus.com and then log back in. Go to any solution, and from the Primary Information tab press CTRL +F5 to refresh the browser's cache. This should clear the issue.